BC Parks Home

Customer Care & Contact Info

What should I do if I want to return a product?

Please add your phone number to a copy of the original packing slip. Enclose the packing slip with the product for return and send to:

Customer Returns
742 Vanalman Ave
PO Box 9455 Stn Prov Govt
Victoria BC V8W 9V7

What if my order was damaged during shipping?

Call our Customer Helpdesk at (250) 952-4460 or email us at DCVCustSer@gov.bc.ca
A Customer Service Representative will arrange to get a replacement item for you and ensure you are completely satisfied.

What if the item is not what I ordered, or what if I ordered the wrong size?

Call our Customer Helpdesk at (250) 952-4460 or email us at DCVCustSer@gov.bc.ca
We are here to help!

BC Gov Logo Bottom trees